Welcome to Sports Tennis Shop’s FAQ page! We’re here to help you with any questions about our premium tennis gear, shipping policies, and more. Below you’ll find answers to our most common inquiries from competitive players, club teams, and tennis enthusiasts worldwide.

Product Questions

Q: What types of tennis products do you specialize in?
A: We specialize in high-performance tennis gear including:
  • Team apparel for men, women, and juniors from top brands like Adidas, Fila, and K-Swiss
  • Professional-grade racquets from Dunlop and Head
  • ATP/WTA pro player inspired gear
  • Seasonal sale items for value-conscious players
Q: How do I choose the right tennis racquet?
A: We recommend considering:
  • Skill level: We carry racquets for beginners through ATP professionals
  • Age: Separate selections for adults and juniors
  • Playing style: Power vs control preferences
For personalized recommendations, email our gear experts at [email protected].
Q: Do you offer team customization for club orders?
A: Yes! Our Men’s Team Apparel and Women’s Team Apparel sections feature customizable options for clubs and schools. Please allow 3-5 days processing for team orders.

Shipping & Delivery

Q: Where do you ship and how long does delivery take?
A: We ship globally (excluding some remote areas and parts of Asia) with two options:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS
Orders typically process within 1-2 business days.
Q: My tournament is coming soon – can I get faster shipping?
A: Absolutely! Select expedited shipping at checkout or contact us immediately at [email protected] for urgent tournament needs. We’ll make special arrangements to get you court-ready.
Q: How can I track my order?
A: You’ll receive:
  • Tracking number via email when your order ships
  • Regular updates on your shipment’s progress
  • Final delivery notification
Our team monitors all shipments and will proactively contact you if any delays occur.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from delivery date with these conditions:
  • Items must be in original condition with tags attached
  • Customer covers return shipping costs
  • Custom team orders are final sale
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions within 1 business day.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Are international duties and taxes included?
A: For most destinations, duties and taxes are calculated at checkout. Some exceptions may apply – you’ll see the total cost before completing your purchase.

Still Have Questions?

Our team of tennis enthusiasts is ready to help! Contact us at:

  • Email: [email protected]
  • Phone: +1 (480) 555-7890
  • Address: 3696 Hillside Street, Mesa, US 85201

We typically respond within 24 hours during business days.