Returns & Exchanges

At Sports Tennis Shop, we serve competitive players with championship-level gear and service. While we strive for perfection like your backhand down the line, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as a well-placed serve.

Eligibility for Returns/Exchanges

To be eligible for a return or exchange:

• Item must be in original condition (unworn, unwashed with tags attached)
• Return request must be made within 15 days of delivery
• Original proof of purchase required

Step-by-Step Return Process

1. Initiate Your Return

Email our team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization

Within 24 business hours, our team will email you:

• Return authorization number (RMA)
• Prepaid return label (for defective items)
• Instructions for non-defective returns

3. Package & Ship

Securely package items with original packaging and include:

• Completed return form (will be emailed to you)
• Copy of your invoice
• RMA number visible on package

For non-defective returns, return shipping costs are the customer’s responsibility (original shipping fees are non-refundable).

4. Processing Your Return

Once received at our facility (3696 Hillside Street, Mesa, US 85201):

• Allow 3-5 business days for inspection
• You’ll receive email confirmation when processed

Refund Timeline & Methods

Refunds are issued to the original payment method:

• Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Note: International refunds may take additional 2-3 days for bank processing.

Exchanges

For size exchanges on team apparel or racquet changes:

1. Follow standard return process
2. Clearly state desired exchange item in your request
3. We’ll ship the new item once return is received (additional shipping charges may apply)

Pro Tip: Check our size charts before exchanging to ensure perfect fit!

Non-Returnable Items

To maintain tournament-level quality standards, these items cannot be returned:

• Personalized/pro custom team apparel (Adidas/Fila/K-Swiss teamwear with custom logos)
• Used tennis balls (included with some racquet purchases)
• Clearance/sale items marked “Final Sale”
• Opened grip tape or vibration dampeners

Damaged or Defective Items

If you receive damaged goods (like a cracked Dunlop racquet or misprinted team jersey):

• Contact us within 48 hours of delivery
• Include photos of damage/defect
• We’ll cover return shipping and expedite replacement