Shipping Policy

At Sports Tennis Shop, we serve competitive players with championship-level gear and service. Whether you’re gearing up like the pros or just starting your tennis journey, we want your experience to be as smooth as a perfect volley.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

While we strive for perfection like your backhand down the line, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as a well-placed serve.

Eligibility

To be eligible for a return or exchange:

• Item must be in original condition (unworn, unwashed with tags attached)
• Return request must be made within 15 days of delivery
• Original proof of purchase required

Step-by-Step Return Process

1. Initiate Your Return
Email our team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization
Within 24 business hours, our team will email you:

• Return authorization number (RMA)
• Prepaid return label (for defective items only)
• Instructions for non-defective returns

3. Package & Ship
Securely package items with original packaging and include:

• Completed return form (will be emailed to you)
• Copy of your invoice
• RMA number visible on package

For non-defective returns, return shipping costs are the customer’s responsibility (original shipping fees are non-refundable).

4. Processing Your Return
Once received at our facility (3696 Hillside Street, Mesa, US 85201):

• Allow 3-5 business days for inspection
• You’ll receive email confirmation when processed

Refund Timeline & Methods

Refunds are issued to the original payment method:

• Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

International refunds may take additional 2-3 days for bank processing.

Exchanges

For size exchanges on team apparel or racquet changes:

• Follow standard return process
• Clearly state desired exchange item in your request
• We’ll ship the new item once return is received (additional shipping charges may apply)

Damaged or Defective Items

If you receive damaged goods (like a cracked Dunlop racquet or misprinted team jersey):

• Contact us within 48 hours of delivery
• Include photos of damage/defect
• We’ll cover return shipping and expedite replacement

Championship-Level Service Promise

We handle returns with the same precision as ATP pros handle match points. If you have any questions about our shipping or returns policy, contact our team at [email protected] or +1 (480) 555-7890.

Now get back on the court – your perfect gear awaits!